Emergency Services Dispatcher I

Alameda County Sheriff's Office • Full-time • San Leandro, California, United States • $37.05 - $44.32 / hour • 2d ago

THE POSITION

Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required.

This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II.

MINIMUM QUALIFICATIONS

Either I

Experience:

The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.)

Or II

Experience:

The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school.

Or III

The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.).

Or IV

The equivalent of one year of general clerical experience that involved public contact.

Special Requirements:

1. Hearing must be normal in each ear.

2. Ability to type 40 words per minute.

3. A thorough background investigation will be made of all prospective candidates including a psychological exam.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• The highways, main streets, major buildings and geography of Alameda County.

• Simple record keeping.

Ability to:

• Read, write and alphabetize.

• Follow written and oral instructions.

• Retain oral information.

• Learn the operation of two-way radio and telephone communications equipment.

• Speak clearly and concisely in a well-modulated voice.

• Learn to dispatch public safety equipment in an effective manner.

• Deal tactfully with the public.

• React with sound judgment under stress and emergency situations while doing several tasks simultaneously.

• Learn statutes, rules and regulations applicable to communications.

• Learn to operate electronic data terminals.

• Listen and clarify incoming calls to extract pertinent information.

• Write detailed reports.

• Condense a message into a clear written passage.

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